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Frequently Asked Questions
1. How can I place an order?
Simply browse our website, select your desired items, add them to your cart, and proceed to checkout. You will be guided through payment and delivery options.
2. What are the payment methods available?
We accept various payment methods, including credit/debit cards and local payment options at checkout.
3. How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email, allowing you to monitor its progress.
4. What is your return policy?
We accept returns within 7 days for items in original, unused condition with all tags attached. See our Return Policy for more details.
5. How long does delivery take?
Typically, deliveries take 3-7 business days within Pakistan, depending on your location.
6. Are sale items returnable?
Items purchased on sale are generally non-returnable. Please review our Return Policy for specifics.
7. Can I change or cancel my order?
You can request a cancellation before the order is shipped. Once shipped, cancellations aren’t possible.
8. How do I contact customer service?
You can reach us via email at maryamsmart@hotmail.com or by calling our customer service number.
9. Are international orders available?
Currently, we only ship within Pakistan.
10. How do I handle defective or incorrect items?
If you receive a defective or incorrect item, please contact us with your order number and photos. We’ll assist with a replacement or refund as appropriate.